Refund and Returns Policy

We have a 14-day policy.  Regretfully, we are unable to provide you with a refund or exchange if 14 days have gone by after you received the item.

 We will give you a direct refund if you decide to change your mind within 24 hours of placing your transaction.

 In order to accommodate client errors and changes of heart, we only process orders 24 hours after they are placed.  If you decide to change your mind after this point, we will not be able to issue a refund until the goods has been delivered, accepted, and returned to the specified address.

 Your item must be unused and in the same condition as when you received it in order to be eligible for a return on your order.  If you want to return it to the address we will provide you, you must do so at your own expense and in its original packing.

 A number of product categories are non-returnable.  Clothing, sanitary products, and intimate items are not returnable.  Additionally, gift cards are non-refundable.

 We will use your order number and/or any other information you provided when placing your order to confirm that it is your order before allowing a return.  Your email address will probably be this.

 You can do one of two things to get your return approved.  We confirm that we received the package at the return address you provided, or you may email us a photo or scan proving that the package was returned to the address you provided.  It is not appropriate to send the shipment to the manufacturer's address in the first scenario.  The second scenario allows for the acceptance of a shipping ticket or a postal receipt.

 Instead of providing us with confirmation that the return has been made, we might ask you to wait until we get it.  A package inspection could be required in order to process a refund.  If there is a refund, this inspection will be done before we process the reimbursement.

 You will undoubtedly be requested to deliver the item to a specified address so that it may be inspected if you receive an item and claim it is in terrible condition and you would like a refund but you refuse to send a picture of the item.

 The refund will only be issued (or not) following inspection of the product after it has been received.  The article is in good shape, as we can see after inspection.  Additionally, we will notify you through a picture and/or video, and in this instance, we will not issue a refund.

 This can appear like an overly drastic measure.  But because of prior experiences, we can no longer trust our interlocutors because some of them have been dishonest.  We apologize and want you to know that we try our hardest to fulfill all return and refund requests.

 There will be a 2€ fee per order for any refunds.  This is to pay for the expenses of the processors and payment systems.

 If you want a refund, we will send you an email to confirm receipt as soon as we have received and examined the returned item.  After that, we will let you know if we have decided to approve or deny your refund request.

 Within a specific amount of time, if your refund request is accepted, it will be processed and a credit will be automatically applied to your original payment method or credit card.  We do not have control over this time frame.  Additionally, we will let you know as soon as we start the refund procedure.

 First, check your bank account if the return is missing or delayed.  Contact your credit card issuer only after that.  The official posting of your reimbursement could take some time.

 Next, get in touch with your bank.  The processing of the refund may take longer than expected.

 If you have not received your refund after completing these two procedures, please email contact@the-labubu-shop.com.  The customer support staff will inquire as to whether you have finished both stages.  The customer support staff will look through the database if you have.

 We apologize for requesting these actions, but we want to give your requests our full attention.  And when certain processes are not taken before the request, we lose a lot of time.  We wish to respond to queries as thoroughly as possible.

 If a refund is available for discounted items, it will be applied to the discounted item's price, which the consumer will pay instead of the regular price.

 When it comes to swaps, we only replace items that are malfunctioning or broken.  Please email us at contact@the-labubu-shop.com if you would want to swap it for the same item.

 If you want to return a present that was sent to you directly, you will be given a gift credit for the amount of the return.  Once more, you will not receive an email with a gift voucher until we have received the item.

 We will provide the gift buyer a refund and let them know you returned the item if the item was not marked as a gift when it was purchased or if the giver would have liked to receive it first and then give it to you.

 You will be in charge of covering the cost of shipping for returns.  Any refund you receive will be less the return shipping expenses, which are non-refundable.

 Naturally, the time it takes to get your exchanged item may differ depending on where you live.

 Consider selecting a shipping service that lets you trace the shipment or guarantee delivery if you are mailing an item that costs $30 or more.  We cannot guarantee that the item you are returning will reach us.

 The customer should cover the cost of shipping if the return was their fault.

 The express business you select should determine the exact cost.

 If, for whatever reason, the goods are damaged or incorrect, the customer is exempt from paying the shipping costs.